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Bank of Scotland Buildings, Lerwick, Shetland, ZE1 0EB

Privacy Policy

May 2018

Tait & Peterson (“we”) are committed to safeguarding the privacy of visitors to our website. The following policy explains how we will collect and use your data, and the rights you have in relation to your data. This policy was last updated on the above date and may vary from time to time, so please check it regularly. Tait & Peterson are the data controller of any information provided via our website. Our contact details together with details of our registration with the UK Information Commissioner’s Office are set out in section 7 (Contact information) below.

1. Information we collect

You are not obliged to provide any personal information on the public areas of our website, but you may choose to do so by completing the application forms on some sections of the website, such as the Property Enquiry Form or Home Report Request in the Properties section, or the Contact Us Form.  The data collected may include:

  • your name
  • your gender
  • your address
  • your contact details (telephone number and email address)
  • your IP address
  • your web browser type and version
  • your operating system

You may also provide us with personal data if you contact us by letter, email or telephone.  

2. Use of your information

The information which you provide to us by completing the Property Enquiry Form, Home Report Request or Contact Us Form on our website will be used by us to:-

  •  process the relevant Form;
  •  process and respond to requests, enquiries or complaints received from you;
  •  provide services requested by you;
  •  conduct administrative or operational processes within our business;
  • communicate with you about our services.

The legal ground for processing your data for these purposes is our legitimate interest in responding to your request for information and in the operation of our website.

3. Sharing your information

Please note that we may occasionally be required to share your information with third parties who provide services on our behalf.  In that event we shall take steps to ensure that any such third party shall keep your information confidential and secure and only use it for the purposes we have specified and have informed you of. We may be legally required to share certain data held by us, which may include your personal data, for example where we are involved in legal proceedings to exercise or defend legal rights, or where we are complying with legal requirements, a court order or a governmental authority. 

4. Cookies

As do many websites, we use cookies, small pieces of data sent from a website and stored on the user's computer by the user's web browser while the user is browsing. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

The information received is used to monitor the volume, type and pattern of traffic using the website, and to assist us to improve the website. Any such information obtained does not identify individual visitors to the site and will not be disclosed to a third party.

5. Security

We shall take all reasonable steps to protect your personal information from unauthorised access, improper use or disclosure, unauthorised modification or accidental loss. All our employees and any third parties we engage to process your personal information are obliged to respect the confidentiality of your information. However, the transmission of information via the internet is not completely secure. Although we will do our best to try and protect your information, we cannot guarantee the security of your information transmitted to our website. Any such transmission is at your own risk.

6. Your rights

As a data subject you have the following rights under the GDPR:

  • the right to be informed about our collection and use of personal data;
  • the right of access to the personal data we hold about you;
  • the right to rectification if any personal data we hold about you is inaccurate or incomplete;
  • the right to be forgotten i.e. the right to ask us to delete your personal data;
  • the right to restrict or prevent the processing of data;
  • the right to data portability;
  • the right to object to us using your data for particular purposes; and
  • rights with respect to automated decision making and profiling.

If you have any requests or complaints about our use of your personal data, please contact us. We will do our best to respond to any request or complaint, but if you are not satisfied you also have the right to lodge a complaint with the UK’s supervisory authority, The Information Commissioner’s Office.  See Section 7 – Contact Information. 

7. Contact information

If you have any questions in relation to this Policy please contact The Data Protection Representative, Tait & Peterson, Bank of Scotland Buildings, Lerwick, Shetland, ZE1 0EB.

Telephone: 01595 693010 - Fax: 01595 695999 - Email:


Tait & Peterson is registered with the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF under the following ICO Registration reference: Z9121780.